Student 1:1 Support

Parent 1:1 Support

GCPS Chromebooks

GCPS Chromebooks are pre-configured to only accept a student's GCPS log in credentials.

Personal Chromebooks

Those using a personal Chromebook for Digital Learning Days should add their GCPS G-Suite account as a "New User".  Should you be logged into your Chromebook with a personal Gmail account you may not be able to access all of the needed resouces to complete your Digital Learning Day activities.

To add a GCPS account to your Chromebook:

1. Log out all users.  You will need to be on the log in screen.
2. Select "New User" (some may have the option to "Add Person") at the bottom of the screen
3. You will be prompted to enter your Google email address.
   • Student G-Suite email addresses are {firstname}.{lastname}{last 4 digits of student ID}@g.gcpsk12.org.
   • Example:  John Doe with a student id of 201987654 would have an email address of john.doe7654@g.gcpsk12.org
   • Please note these email addresses are not able to send and receive emails from outside the domain.
     
4. Click "Next"
5. You wil be presented with the student portal log in screen.  Your student will know the username and password and will be able to log in.

Please contact your teacher should you have additional questions.

If your child does not remember their login information please contact your child's home room teacher.  Should a student have an issue logging in and lock themselves out of the portal please wait 15 minutes for the lock to reset.  After 15 minutes should you still have log in issues please contact your teacher via the email you have on file with GCPS.

Please use a guest browser or log out of all other Google/Gmail accounts prior to logging in to your Student Portal, eCLASS or your GCPS G-Suite/Google account.  Should you be logged into another account you may not have access to the needed documents to complete your activities.

Chromebook users please see the information in the "Chromebook" section above.

Tablet and mobile device users please see the information in that section below.

Please contact your teacher should you have any questions.

Google Chrome is the preferred and recommended browser for Digital Learning Days.

CLICK HERE to view instructions for clearing the Google Chrome browser cache on a PC/Laptop (Windows) or Mac. 

NOTE:  Clearing your browser cache along with rebooting your device will correct most issues you may experience.

The Frequently Asked Questions below are furnished by Gwinnett County Public Schools and provide a general answer to each question.

Please contact your teacher for specifics regarding their page and your specific assignments.

GCPS Resources:

• How do I create a video message?
• How do I submit a discussion?
• How do I find my course pages?
• How do I submit a quiz?
• How do I submit an assignment?
• How do I enroll for email notifications?

Please note your homeroom teacher's eCLASS page will begin with "2021", then your teacher's name and end with the word "Core".

CLICK HERE for more information regarding eCLASS from Gwinnett County Public Schools.

Should your teacher use Google Classroom in addition to eCLASS, the link to the appropriate Google Classroom will be placed on their eCLASS Course Page.  Please visit the "My eCLASS Student Resources" on this page for additional Google Classroom support.

Should you need additional assistance, please contact your teacher.

General Information:

Most native components in eCLASS are compatible with Android Tablets, i-Pads or mobile devices and should function properly. 

Any resource you are directed to outside of eCLASS that contains Adobe Flash will not function on an i-Pad or Android tablet.

G-Suite (Google Apps):

If you choose to use Google Workspace for Education apps (such as Drive, Docs, Slides, Classroom, etc.) on an Android Tablet, i-Pad or other mobile device, you will need to download those apps from the Google Play or the Apple App Store.

For this option to work, you will also need to add your GCPS Google Workspace for Educaiton account to your device.

To add a GCPS account to your mobile device:

1. Open the account settings or Add an Account option specific to your device and add a Google account.
2. During the account setup process when prompted to enter your Google email address using the format below.
   • Student G-Suite email addresses are {firstname}.{lastname}{last 4 digits of student ID}@g.gcpsk12.org.
   • Example:  John Doe with a student id of 201987654 would have an email address of john.doe7654@g.gcpsk12.org
   • Please note these email addresses are not able to send and receive emails from outside the domain.
     
3. Continue with the process and you wil be presented with the student portal log in screen.  Your student will know the username and password and will be able to log in.
4. Once the account is added you will have the option to select your personal Gmail account or your Google Workspace for Education account within each Google App.  Ensure you have selected the GCPS account to have full access to your assignments.

Should you need additional support please contact your teacher.

All Digital Learning Days activities are on your teacher's eCLASS course page or are linked to that page.  This applies to all academic and special area teachers.  Should you need assistance locating these assignments, please contact your teacher.  

Should you need technical support with Digital Learning please contact your teacher.  They are able to assist with most issues. 

When contacting your teacher for support please include as much detail as possible. 

• What kind or type of device are you using (PC, Mac, Chromebook, iPad, Android tablet, etc.)?
• If it's a Chromebook is it a personal Chromebook or a GCPS issued device?
• The resource you are attempting to access (Student Portal, eCLASS, Zoom, etc.)
• Include screen shots if possible.